Refund policy

At RealGro™, we are committed to providing high-quality products at affordable prices. To ensure customer satisfaction, we offer a 30-Day Money-Back Guarantee on eligible purchases.

30-Day Money-Back Guarantee

If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund or exchange.

Due to the nature of our product, opened items cannot be returned. If item is unopened and still in original packaging, we can offer a Full Refund.

Eligibility for a Refund or Exchange:
✔ The item must be in its original condition, unused, and in its original packaging.
✔ Proof of purchase is required.
✔ Refunds will be processed to the original payment method.

Non-Eligible Items:
✘ Final sale items are not eligible for returns or exchanges.
✘ We do not issue refunds for orders where the incorrect shipping address was provided.

Order Cancellations (5% Deduction Applies)

  • Orders can be cancelled or modified within 6 hours of purchase.
  • A 5% deduction will be applied to all cancelled orders to cover payment processing fees.
  • Once the shipping process has started, the order can no longer be cancelled.

Replacement Policy

We want you to be completely happy with your order. If your item arrives damaged, defective, or not as described, you’re eligible for a free replacement or 100% money-back guarantee within 30 days of receiving your order.

To request a replacement:

  1. Contact our support team within 30 days of delivery.

  2. Provide your order number and a brief description (photos may be required for faster processing).

  3. We’ll arrange a replacement item to be sent to you at no extra cost.

Please note:

  • This policy covers issues such as damage during shipping, product defects, or fulfillment errors.

  • It does not apply to normal wear and tear, misuse, or customer-caused damage.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure we receive the return.

How to Request a Refund

To initiate a return or refund, please contact our support team via our Contact Us page with your order number and details.

We appreciate your trust in RealGro™ and are committed to ensuring a hassle-free shopping experience!